Actress-comedian Pokwang on Saturday lost thousands of money due to unauthorized transactions on Gcash.
Pokwang burst into tears upon learning that the P85,000 on her mobile wallet Gcash was gone.
On Instagram, the actress –comedian shared screenshots showing that her funds were claimed by around 30 unregistered cellphone numbers.
“Naghahanap-buhay po ako ng marangal nagbibigay po ako ng hanap-buhay sa mga single mom, tapos isang umaga pagka gising mo simot ang laman ng GCASH accnt???” Pokwang wrote.
“Ibat-ibang number na hindi naka rehistro halos nasa 30 numero na hindi naka rehistro!!! Ano nangyare sa registered sim policy ngayon?” she further said.
“Nakakaiyak, binangon ko mag isa ang negosyong pinabayaan ng taong inasahan ko pinagkatiwalaan ko, pati ba naman dito naisahan parin ako?” she added.
Pokwang was just one of the people whose funds were also stolen from their accounts in the digital payment app.
The “send to many” feature, which can send money to as many as 10 people, was immediately disabled by Gcash after receiving the complaints.
Cybersecurity organization Deep Web Konek said the “send to many” glitch was first observed around 2 a.m. on Saturday.
GCash said some users were affected by a “system reconciliation process” and that all accounts were safe.
“A few GCash users were affected due to errors in an ongoing system reconciliation process. This incident was isolated to a few users, and we assure our customers that their accounts are safe.,” according to Gcash.
“We have identified and reached out to affected accounts. Wallet adjustments are ongoing,” it added.